Services and prices
Most companies keep pricing to a phone call. This page does not: below is every service, what it costs, and what affects the price. If your situation is not listed, describe it and we will give you a number.
The everyday rate
Printers that will not print, a card reader that dropped off the network, email that will not send, a machine behaving strangely: the everyday problems that otherwise eat an afternoon. No package, no minimum commitment, no contract. If a flat-rate job on the list below fits better, we will say so and charge that instead.
Evening and weekend appointments are the standard rate, not an after-hours premium. Prepaid hours are valid for twelve months and refundable if unused.
The everyday requests: machines that have gotten slow, Wi-Fi that drops, or a new computer that needs to be set up properly with everything moved across.
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The things that quietly cost money: a backup nobody has tested, Wi-Fi that drops at the register, and a network only one person understands.
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You buy the parts, so the warranty and receipt are in your name. We spec it, build it, test it, and hand it over ready to use.
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Nothing in that filter yet. Switch back to Everything, or just describe what you need.
Have something bigger in mind? We also take on automation, documentation and custom projects: a report someone rebuilds by hand every week, three tasks your staff retype every Monday, a written record of everything your business runs on, or an assistant that answers questions from your own business data. These are scoped and quoted after a free conversation.
Four things worth knowing before you look at the pricing above.
The exact number depends on how many machines and people are involved, and the condition of the equipment once we take a look. You receive the exact figure in writing before we start, and it does not change afterward unless you ask for more work.
Estimates are free, with no obligation attached. If we review a job and it is not worth doing, or someone else would do it better, we will tell you that directly instead of sending a quote.
On builds and installs, you buy the hardware, so the warranty and receipt are in your name and you are not paying a markup on the components. We charge for specifying, building, configuring, and documenting the system.
Monthly services are billed month to month. Cancel at any time, and we will provide everything needed for another provider to take over. Prepaid flat-rate work is refunded in full if we have to cancel on you.
That is common, and you are not expected to know. Describe the problem in your own words and we will tell you what it takes and what it costs, before you spend anything.